Return and Refund Policy

RETURN OF GOODS and REFUND

We do not follow USE and RETURN policy. 

 We may accept a return request, under exceptional conditions, if :

  1. A request for return has been raised within 48-hours of receipt of the product. And,

  2. The product has been received under damaged condition; or, The product is not working and at the same time, not covered under manufacturer warranty; or, Product delivered is not the one, which has been ordered for.

Upon request of customer, even if return shipment is approved, final decision of refund shall be decided upon receipt of the product and investigation thereof.

If, upon investigation, it is found that product might have been damaged during the transit, or not working due to manufacturing defect rather than tempering of product by the customer; then full refund will be initiated within 7-working days from the date of receipt of return shipment. The refunded amount will be returned to the source account within 10-working days.

On the other hand, if it is found that product has been damaged by the customer, or, it failed to function because customer has tempered with the product; then no refund will be issued. Besides, the product will be forfeited.

ORDER CANCELLATION and REFUND

  1. You may cancel your purchase order with us, until status of your order is shown as "Awaiting Processing". However, you will have to bear 3% plus taxes towards cancellation charges. This charge will be 5% plus taxes, if payment was made through an international card or PayPal account. Refund will be initiated within three working days and same will be credited to the source account within ten working days from date of refund.

  1. If status of your order has been changed to "Processing" then you will have to pay penal charge of 5% of order value or One Hundred Rupees, whichever is higher. In case, payment was made from an international card or PayPal account, penal charge will be 8% of order value or One Hundred Fifty Rupees, whichever is higher.

  2. If status of your order has been changed to "Shipped" then you will have to pay two times of shipping charge plus penal charge of 5% of order value or One Hundred Rupees, whichever is higher. In case, payment was made from an international card or PayPal account, penal charge will be 8% of order value or One Hundred Fifty Rupees, whichever is higher apart from two times of shipping charge. In case, Free Shipping has been offered then, penal charge of 12% of order value or One Hundred Fifty Rupees, whichever is higher will be deducted. In case, payment was made from an international card or PayPal account, penal charge will be 15% of order value or Two Hundred Rupees, whichever is higher will be deducted.